Returns & Exchanges at Zane Archer
Not quite the right fit? No problem. We want you to love what you wear. If you’re not 100% satisfied, here is how we can help:
The Essentials:
- 7-Day Window: You have 7 days from delivery to request a return or exchange.
- Condition: Items must be unused, unwashed, and in original packaging with all tags attached.
- Exclusions: For hygiene reasons, sunglasses, socks, boxers, and innerwear cannot be returned. Store credit purchases and final sale items are eligible for size exchanges only.
How to Process:
- Report Issues Fast: Damaged or incorrect items must be reported within 24–48 hours.
- The Hand-off: Only hand over products once you receive a valid pickup slip or SMS confirmation.
- Quality Check (QC): Our team will verify the item against the original brand tags and condition. Items that don’t match or show wear will be returned to you.
Refunds & Credits:
- Prepaid: Refunded to your original payment method within 3–5 business days after QC.
- COD: You’ll receive a Gift Card via email/SMS. These are valid for 30 days and must be used in full in a single transaction.
- Fees: A flat ₹100 reverse shipping fee is deducted from all refunds. Original shipping/COD charges are non-refundable.
